Understanding Our Privacy Policy at Integrative Services PLLC (Ann Arbor Psych)

Privacy Policy
Effective Date: January 1, 2025

Integrative Services PLLC (Ann Arbor Psych) is committed to protecting the privacy and confidentiality of the personal and health information of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

 

How We Use SMS Messaging:

    • Responding to inquiries

    • Appointment reminders and confirmations

    • Coordinating care with clinical staff

    • Providing updates or important service information

    • Answering administrative or billing questions
    • Service updates
    • Card decline alerts

Opting In and Out:

    • To opt out of SMS communication, reply “Opt-out” at any time by replying STOP or CANCEL.

    • To receive assistance, reply “HELP” or contact our office at (734) 707-1052.

We do not share or sell SMS data with third parties for marketing purposes. Data transmitted through SMS is handled with the same care as other forms of communication with our practice.

Information We Collect

We may collect various types of information, depending on your interaction with us, including:

    • Identifiable Information: Such as your name, address, phone number, email address, date of birth, and other contact details.

    • Health Information (Protected Health Information – PHI): Including past, present, or future physical or mental health data, diagnoses, treatment plans, session notes, and billing information.

    • Information from Communications: Including SMS messages, emails, phone calls, and other correspondence with us.

How We Collect Information

We collect information through several channels:

    • Directly from you: When you schedule an appointment, complete forms, or communicate with us.

    • From other healthcare providers: With your consent or as permitted by law.

    • From your insurance provider: For billing and operational purposes.

    • Through third-party service providers: For operations such as scheduling, billing, and EHR systems, with whom we have signed Business Associate Agreements (BAAs) as required by HIPAA.

How We Use Your Information

Your information is used for the following purposes:

    • Clinical Services: To provide, manage, and coordinate your psychological care.

    • Appointments & Scheduling: To confirm and remind you of upcoming appointments.

    • Billing & Payment: To process payments and manage insurance claims.

    • Healthcare Operations: For practice management, quality assurance, staff training, and planning.

    • Communication: Including through SMS, to keep you informed about your care and important updates.

    • Legal and Ethical Obligations: To comply with applicable laws, professional ethics, and legal requirements.

How We Share Your Information

We respect your privacy and only share your information as permitted by law:

    • Treatment, Payment, and Healthcare Operations (TPO): We may share your PHI with other providers, insurers, and staff involved in your care or our operations.

    • With Your Authorization: We will obtain written authorization before using or disclosing your PHI for non-TPO purposes (e.g., marketing, most research).

    • Business Associates: We partner with trusted third-party vendors who are required by contract to protect your data in compliance with HIPAA.
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  • If you did not already do so in the intake form, you can opt in for receiving for SMS and calls by filling out and submitting the SMS-OPT IN FORM.

    Data Sharing

      • Customer data is not shared with 3rd parties for promotional or marketing purposes.

      • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
      • Message frequency varies based on your interactions with our office, but you may receive 2-5 messages per month related to appointments and care. Message and data rates may apply.
      • Message frequency varies and may include for appointment reminders, pre-appointment screening call confirmations, appointment rescheduling notifications, card decline alerts, responding to inquiries, coordinating care with clinical staff, providing updates or important service information, and answering administrative or billing questions.

Data Security

We implement strong administrative, technical, and physical safeguards to protect your information, including:

    • Secure electronic and paper record storage

    • Use of encrypted systems for electronic communications (including SMS when applicable)

    • Role-based access controls

    • Ongoing staff privacy and security training
    •  We do not transfer consumer data to any external organizations under any circumstances even with your consent.   

Despite these efforts, no system is completely secure. We cannot guarantee absolute protection against all threats.

Your Rights

As a client, you have the right to:

    • Access and request copies of your records

    • Request amendments to your PHI

    • Request restrictions on certain uses or disclosures

    • Receive a list of disclosures made of your PHI

    • File a complaint without fear of retaliation

To exercise your rights or file a complaint, please contact us directly.

Contact Us

Integrative services PLLC (Ann Arbor Psych)
2500 Packard St, Suite 104A
Ann Arbor, MI 48104
Phone: (734) 707-1052