Messaging Portal
We use Mojo Helpdesk as our secure messaging portal to communicate with patients safely and efficiently. This portal allows you to send messages to our team, ask questions about paperwork, billing, scheduling, or general administrative concerns, and receive responses from our staff in one centralized place.
All messages sent through Mojo Helpdesk are encrypted and HIPAA-compliant, making it a secure alternative to email or phone tag. Please note that this portal is not monitored for emergencies. If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room.
First-Time Login Instructions
Identify the email address where you receive appointment confirmations and reminders from Ann Arbor Psych.
Go to https://annarborpsych.mojohelpdesk.com and click "Can't Login?"
Follow the prompts to set up your password and activate your account.
Bookmark https://annarborpsych.mojohelpdesk.com for future access.
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The Mojo Helpdesk portal allows you to:
Send messages to our team and view all responses in one organized help ticket.
Track your communication history in a single location.
Access the same messages through both the portal and your email.
To get started, follow the First-Time Login Instructions above and then visit:
https://annarborpsych.mojohelpdesk.comAdditional Notes:
Help ticket notifications are sent to your email and may occasionally appear in your spam folder or Gmail's "Updates" tab. Search for "Ann Arbor Psych" if you do not see them.
If you leave a voicemail and we are unable to reach you by phone, your voicemail will automatically be converted into a help ticket.
Prescription Requests: Please use the prescription request form instead.
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Our portal allows the first available staff member to assist you as quickly as possible.
Response Time
You can expect a response within 24 business hours.
Our Communication Process
We will first attempt to contact you by phone.
If needed, we will create a help ticket associated with your email address.
You will receive an email notification and, when a ticket is first created, a text message reminding you to check your email for the ticket (search for "Ann Arbor Psych" if you do not see it).
Voicemails
Any voicemail you leave will also be converted into a help ticket if we are unable to reach you by phone.
Important
This portal is not monitored for emergencies. If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room.
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Option 1 (Recommended): Use the Mojo Portal
Why?
Easier to read and manage.
Keeps all of your help tickets in one place.
How?
Follow the First-Time Login Instructions above to activate your account.
Log in to view and respond to your help tickets.
Option 2: View Through Email
This method also works, but is less convenient than using the portal.
Search your inbox for "Ann Arbor Psych" if you do not see the messages.
Check your spam folder or Gmail's "Updates" tab if needed.
Each email contains a link to your help ticket and the Mojo portal.
Note: If you have never logged in before, you must first activate your account by clicking "Can't Login?" on the portal login page and setting up your password.